Code of conduct

We work within the framework of our training and accreditation as well as under the Code of Conduct set out for those in the Disability Sector and under the NDIS and respect the rights of those we come in contact with to be supported to move with choice and control in their daily lives. We also fall under the Code of Conduct of the IICT (International Institute for Complimentary Therapists) and the DTAA (Dance Therapy Association Australia),. we honour your privacy and confidentiality according to these guidelines.

 THE NDIS CODE OF CONDUCT

The Code of Conduct requires workers and providers who deliver NDIS supports to:

• act with respect for individual rights to freedom of  expression, self-determination, and decision-making in accordance with  relevant laws and conventions
• respect the privacy of people with disability
• provide supports and services in a safe and competent manner with care and skill
• act with integrity, honesty, and transparency
• promptly take steps to raise and act on concerns about  matters that might have an impact on the quality and safety of supports  provided to people with disability
• take all reasonable steps to prevent and respond to all  forms of violence, exploitation, neglect, and abuse of people with  disability
• take all reasonable steps to prevent and respond to sexual misconduct.

MISSION STATEMENT

Our mission is to support people to their highest potential through person centred care and from a connected, respectful, community minded place....whatever age, body type, sexuality, gender orientation, race or cultural background.

COMPANY POLICIES 

It is our policy to interact, human to human, to be accessible to people and to ensure we are meeting people where they are at from a centred place.  There are many companies who automate most everything, who fit as many clients as possible into their day and into their classes--it makes great business sense, but does it meet people where they are? Or can it be part of reopening peoples old wounds of rejection and being shown they are not important enough to be heard and seen day to day?  

We take on only a small amount of clients and we work in small class sizes because we want to meet the real you, to honour the person you are and to work with you to your potential.-We love community that shows genuine commitment to one anothers' journey.  

We follow the OHS guidelines of the State of Victoria, the Code of Conduct as outlined earlier, the Guidelines of the IICT , the DTAA and the NDIS.

COMPLAINTS PROCEDURE

1. We hope to always meet you where you are at, if we misread what you need, make a mistake or do not meet your standards, please bring it up with us directly via email, phone or face to face. 

2. If you do not feel able to bring it up with us for any reason, please take your complaint to your Support Coordinator if you are under the NDIS funding and your Support Coordinator can intercede for you.  

If you are not managed under the NDIS, and you do not feel you can speak to us directly, please direct your concerns to our Independent Supervisor. 

3/ If resolution still cannot be found, please direct your concern to the NDIS Safety Commissioner or your local Ombudsman for the matter to be considered and dealt with sufficiently

PRIVACY AND CONFIDENTIALITY

Your confidentiality is important to us, and we keep all files in secure, locked and/or password protected locations. Your information will not be shared unless by court order.

Any photos taken are shared with you only, we do not use identifiable photos of clients on our website.

Any testimonials are anonymous to protect the privacy of our clients.

ABOUT THE FOUNDER OF THAT HAPPY PLACE

Mia Devani is the founder of "That Happy Place" and a long term proponent of bringing happiness and joy to the world, and in particular, those who have experienced trauma, through healthy thinking, healthy living, healthy communication and connection and a good solid dose of playfulness! You can find more out about Mia here